To the right of the shared account, click Leave. In your settings, you can leave that shared inbox, which will be a permanent change. From the shared inbox, hover your mouse over an email, then click Assign to +. You can also assign an email to yourself. In the menu, select the user that you want to assign the email to. In the top-right corner, click Assign to +.Ī menu will appear, where you can search for users. You can unassign an email from yourself or reassign an email to someone else. Note: The Assigned to (You) field is editable. However, this will always be displayed to you and other shared account users because you may reassign the email to someone else, and this allows everyone to know who previously responded in the email thread. Note: The “Sent by” text will not be visible to the recipient. When emails are sent or drafted from the shared inbox, you can see which member wrote that email. Learn more about how to view, reply to, search, and filter emails. In the shared account, all functions (view, reply to, search, and filter emails) will perform normally for you if you have editor privileges (determined in the web portal). In the navigation menu, click Accounts. In the top-right corner, click the Settings icon, then click Email Preferences. Select the shared inbox account from the Accounts settings. Under Accounts, select the shared account. In the top-right corner, click the Settings icon. Select the shared inbox account from the settings dropdown menu:. Ensure that the shared inbox account is selected:. View and access the shared inbox account from the desktop client In the email notification, click the link, and you will be directed to the shared inbox in the Zoom Mail client. How to access the shared inbox account Access shared inbox from email notificationĪfter a shared inbox has been created in the Zoom web portal and the account admin adds you to it, you will receive an email notification in your personal Zoom Mail account. Zoom Mail and Calendar Clients enabled and an email service integrated with Zoom. 
Prerequisites for using shared inboxes from Zoom Mail View and access the shared inbox account from the desktop client.Access shared inbox from email notification.Note: Users cannot log in/log out of a shared inbox. Users can also assign incoming emails to members of the shared inbox.
Once a shared inbox has been created in the Zoom web portal, the shared inbox is accessible and functional for users in the Zoom Mail client. Users can access and use shared inboxes from Zoom Mail.
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